Support

We believe it is important to offer the very best in customer support and service.  Below are three support sub-sections, FAQs, Terminology and our Detailed Support Structures.

FAQs:

Q.  Do I need to attend a training course to use BusinessBreeze®XS and become accredited?

A.  Absolutely not.  BusinessBreeze®XS is super easy-to-use and requires no training, saving you time, money and stress.

Q.  Do I need to have a background in accounting or bookkeeping to operate BusinessBreeze®XS?

A.  No. BusinessBreeze®XS does not expect you to have any background in bookkeeping or accountancy and is written in plain English – with no jargon, no fancy terms.

Q.  Can I upgrade from BusinessBreeze®XS to BusinessBreeze®SM at a later stage without having to re-input all my vital information and entries?

A.  Yes. The migration path from BusinessBreeze®XS to BusinessBreeze®SM is as simple as a quick call to the BusinessBreeze Support Desk.

Q.  What is the annual cost?

A.  There are NO additional ongoing annual costs or licence fees and registration is FREE!

Q.  What are the ongoing technical support costs?

A.  With every licence purchased, one receives unlimited free technical support via email provided for the first 12 months. Also, the first two calls are free (and untimed).  For more detail, refer to the Detailed Support Structures below. 

Q.  Can the purchase of BusinessBreeze®XS be claimed as a tax deduction?

A.  At only $195 rrp, it can be fully claimed as a deduction in the first year of purchase.

Q.  Where can I purchase BusinessBreeze from?

A.  Call Priority 1300 132 081 or email info@businessbreeze.com.au with your postcode for your nearest reseller.

Q.  Can I purchase BusinessBreeze® without payroll now and add payroll later?

A.  Yes, you can purchase BusinessBreeze®XS (without payroll) initially and as your business grows and you start employing staff you can add the payroll module for only $137.50 (incl. GST).

Q.  How do I pay for BusinessBreeze®?

A.  You can buy BusinessBreeze® from your nearest reseller or if you trialling BusinessBreeze® and want to retain your data, you can contact BusinessBreeze® Call Priority 1300 132 081 and pay by credit card (we accept MasterCard & Visa) or by direct deposit.

Q.  Where do I find my Activation Code?

A.  Your Activation Code is automatically issued to you when you register your product. 

This can be done 24/7 from the BusinessBreeze® website by simply clicking on “Buyers Registration”.  This will take you to the Customer Registration page.  Enter you details and the website will verify your Product Key and automatically generate your unique Activation Code.

If you do not have access to the internet call the BusinessBreeze Support Desk on 1300 132 081 and we will issue you with your Activation Code.

Q.  Does BusinessBreeze® have a user guide?

A.  BusinessBreeze® has a built in user guide.  Click on the lifebuoy ‘Help’ icon in the top right hand corner of your BusinessBreeze® program.

Q.  What do I do when I have an error message?

A.  Contact the BusinessBreeze Support Desk on support@businessbreeze.com.au immediately.  Please include:

• Your name and contact details;
• Your computer system e.g.: WindowsXP or Vista;
• The version of BusinessBreeze® you are running.  This is located in footer blue banner at the bottom left hand corner of your screen e.g., “Australia SM 2.1.145”; and
• A screen shot of the exact error message.

One of our BusinessBreeze Support Team will contact you as soon as possible with a solution.

Q.  I have a ‘Casual Employee’ and when I go to generate a payslip for that employee I notice that the calculations are incorrect?

A.  Casual Employees are entitled to a 20% loading “Casual Employee Penalty Rate” in lieu of not receiving Superannuation, Holiday Leave etc…

BusinessBreeze®SM automatically adjusts adding 20% to all casual employees hourly rate. If you have already loaded the hourly rate with the 20% loading, then you can reset the Casual Employee Penalty Rate to 0%.

From the main menu, select “My Business”, then select the second tab “Accounting Rules” and change the ‘Casual Employee Penalty Rate’ 0%.

Q.  What is the difference between BusinessBreeze®XS and BusinessBreeze®SM?

A.  The only difference is the payroll module.

•  BusinessBreeze®XS is designed for the first time user and sole trader and comes without payroll;
• BusinessBreeze®SM  is for the small business owner/operator and includes payroll.

Q.  Where do I enter specific “What For” categories in my Cash Book, e.g. Petty cash?

A.  When entering a new transaction in the Cash Book, enter your new category in the “What For” field and this will be added to your drop list for future reference.

Q.  I forgot my password?

A.  Call the BusinessBreeze Support Desk on 1300 132 081 and you will be supplied a code to give you immediate access to your BusinessBreeze® programme.  Once in, you will be able to re-set your password.

Q.  Can I type straight onto the letterhead generated in the Stationery module?

A.  The Stationery module helps you create your pre-printed letterhead for use when printing.

Q. Where can I find my Product Key?

A.  Your unique Product Key is located on the inside of the BusinessBreeze DVD case under the disk.

Q.  BusinessBreeze® screens appear to be too big for my monitor. 

A.  Your Menu screen should look like the Menu page in the "sreen shots" section of this website.

If it does not, you will need to reset your pixels.  Simply:

• Right click anywhere on your Desktop and choose Properties;
• Select the Settings tab;
• Change the Screen resolution to 1024x768 or higher; and
• “Apply” and “OK”.

Q.  Does the system allow me to use either Cash or Accrual based accounting method?

A.  Absolutely.  The default is set on Cash based accounting.  To change to Accrual based accounting, go to “My Business” and click on “Accounting Rules” and choose the Accrual option.

Q.  Does BusinessBreeze®SM (with payroll) show Leave taken by each employee?

A.  Yes. You can view and print your employees Leave Summary by clicking on the Payroll module.  Click on the “Employees” tab and double click on the employee’s name that you want to view.  This will display the employee’s detail box.  From the “History” tab, you can print the Leave Summary by clicking on the print icon.  This will display the Leave Type – the dates to and from when the leave was taken and the amount of days taken.

Q.  How do I re-print past payslips?

A.  To re-print past payslips you must save them.  We recommend you create a folder called Payslips in a safe place.  When you are about to print each payslip, “Save As” each payslip in the Payslips folder, naming each payslip accordingly, e.g. Payslip1JohnSmith270206 or whatever reference file you choose. 

Q.  Does BusinessBreeze® provide a Superannuation report?

A.  BusinessBreeze®SM does provide a viewable report on the Employee's wage history including Superannuation, stored in the Employee's History.

Q.  Does BusinessBreeze® calculate Superannuation weekly, fortnightly or monthly?

A.  BusinessBreeze®SM calculates Superannuation correctly for any entered period.  It calculates the Superannuation as a percentage of each pay entry, whether it's weekly, fortnightly or monthly, as long as the timesheet is filled out correctly. 

Q.  Does BusinessBreeze® do Salary Sacrificing, for example, if someone wants to pay extra Super?

A.  BusinessBreeze®SM does accommodate Salary Sacrificing for Superannuation. 

This is the "Employees Contribution" in the Calculations tab when creating a pay.  You can either enter a percentage or any fixed amount in whichever column you wish and that automatically adjusts the Rate or Amount.  Ensure that you have fully entered your employee's Personal details and the Super rates correctly in the employee's Personal Record.

Q.  How many employees does BusinessBreeze® generate payslips for?

A.  BusinessBreeze®SM has no limit on the number of employees it can manage.  It has been tested up to 300 employees.  However, please keep in mind that BusinessBreeze® is specifically made for small businesses.

Terminology:

Our goal is to provide an easy-to-use solution for your bookkeeping needs. We have standardized the terminology as per the Australian Taxation Office (ATO) definitions. For further clarity, we recommend you speak to your accountant or visit the ATO website on www.ato.gov.au.

In keeping with our "ease of use" promise, we offer three simple technical support structures.

From your initial registration for 12 months you will receive:

• FREE unlimited email support, and
• 2 FREE untimed telephone support calls.  All subsequent calls will incur a fee of $19.95 (+GST) per 15 minute intervals or part there of.

After your inital 12 months you have two choices, "On-going unlimited support" or "Pay as you go" on a needs basis.

On-going unlimited support for a further 12 months includes:

• FREE unlimited email support, and
• 2 FREE untimed telephone support calls.  All subsequent calls will incur a fee of $19.95 (+GST) per 15 minute intervals or part there of.
• Also, you will also receive FREE any BusinessBreeze® upgrades launched during the same 12 month period.

For only $95.00 (+GST) per annum.

Pay as you go on a need basis includes:

• Telephone support calls at $19.95 (+GST) per 15 minute intervals or part there of, and/or
• Email support at $10.00 (+GST) per email, up to three questions/enquiries per email.